Ordered a Cheap TV from Amazon on Tuesday (I only use it to watch DVD's) under their prime deal, ordered Tuesday for Wednesday delivery, it did not arrive on Wednesday even though the tracking stated it would up until 10pm, at 21.50 that changed to say it had been delayed and would now arrive on Thursday, it didn't.
So mid morning today I call customer services to ask where it was as the tracking showed no movement since Wednesday, the chap made it very clear it would definitely be here today, we had a delivery of something else I had ordered but no TV, and no movement on the tracking so I guessed the CS chap was spinning me a yarn, interesting the driver who called today was of the opinion things are getting bad within Amazon, they now have to stick a label on the boxes showing the weight of the item, this at the moment is done manually, he showed me that whoever was doing this might need training, as the labels were stuck over the actual address, so he has to peel them of to see the full address, so if you are waiting on a delivery it could be held up while the drivers are busy peeling labels off.
So this evening I popped into Lincoln and picked up the same set I had ordered from Curry's for just £3 more than Amazon complete with 2 year guarantee
So mid morning today I call customer services to ask where it was as the tracking showed no movement since Wednesday, the chap made it very clear it would definitely be here today, we had a delivery of something else I had ordered but no TV, and no movement on the tracking so I guessed the CS chap was spinning me a yarn, interesting the driver who called today was of the opinion things are getting bad within Amazon, they now have to stick a label on the boxes showing the weight of the item, this at the moment is done manually, he showed me that whoever was doing this might need training, as the labels were stuck over the actual address, so he has to peel them of to see the full address, so if you are waiting on a delivery it could be held up while the drivers are busy peeling labels off.
So this evening I popped into Lincoln and picked up the same set I had ordered from Curry's for just £3 more than Amazon complete with 2 year guarantee