In the UK we have consumer rights which could be quiet different to those of you overseas,if we buy something from Amazon in the UK then they are responsible for repairing/replacing or refunding for faulty items.
I bought a expensive Bosch kettle in April 2015, today it refused to work, which it appears is a common fault, I called Amazon customer service and spoke to a young lady somewhere oversea's, she first asked me had I contacted the manufacturer, I pointed out that I am in the UK and Amazon are responsible for sorting the problem, she put me on hold for a minute or so, when she came back she offered me a replacement or refund, I opted for the refund.
When you go onto Amazon's site, they offer a link next to an item for returning goods, when you click it, if you have had the item for more than 30 days, it implies you cannot return it, and I notice in the customer reviews some folk have taken this that they will either have to deal with the manufacturer or throw it away. If this happens to you just go to their contact page, put in your telephone number in the international format and they will call you, then explain your item is faulty and less than 12 month's old and that you are in the UK, they have to replace the item or refund you, they even explain your rights in the help files, what does not help when you speak to them they do not always understand the UK laws
I bought a expensive Bosch kettle in April 2015, today it refused to work, which it appears is a common fault, I called Amazon customer service and spoke to a young lady somewhere oversea's, she first asked me had I contacted the manufacturer, I pointed out that I am in the UK and Amazon are responsible for sorting the problem, she put me on hold for a minute or so, when she came back she offered me a replacement or refund, I opted for the refund.
When you go onto Amazon's site, they offer a link next to an item for returning goods, when you click it, if you have had the item for more than 30 days, it implies you cannot return it, and I notice in the customer reviews some folk have taken this that they will either have to deal with the manufacturer or throw it away. If this happens to you just go to their contact page, put in your telephone number in the international format and they will call you, then explain your item is faulty and less than 12 month's old and that you are in the UK, they have to replace the item or refund you, they even explain your rights in the help files, what does not help when you speak to them they do not always understand the UK laws
