dick
LOTSW Fanatic
We booked a small repair with our local authority. Fine ! Till we got a letter saying when it was hoping to do it, then there was the SMS call to say the man would be with us in a couple of days and then we got an ordinary text to say it would be the following day!! ??? After the repair was done we got a call asking if we were happy and then a couple of months later we were called with a girl asking for a customer satisfaction survey!!
All this for a small repair to a light switch (cracked) .
