Chuck,
They may well be, the mail I received from Simon offered no timescales . As they don't monitor the cameras , then the scale of the problem would not be known to them until they physically investigate, so I think we will simply have to remain patient . Contractually no one has any right to expect the service to be available much like Earthcam there is no recourse if the service is unavailable . Perhaps you could amuse yourself checking who is getting married in the Elvis Chapel in Vegas for a little while until they are fixed.